Support Center

After registering, go to "My Children" in the app menu and tap "Add Child". Enter your child's name, class, and the school name. Your school's transport coordinator will confirm the link and assign your child to the correct bus route. You'll receive a notification once confirmed.

MySmartBus is available on:
• Android: Android 6.0 (Marshmallow) and above – Download from Google Play Store
• iOS: iOS 12.0 and above – Download from Apple App Store
The web dashboard for school administrators is accessible from any modern browser on desktop or mobile.

The parent app is free to download and use. Schools subscribe to MySmartBus on behalf of parents. If your school has subscribed, you can use all features at no direct cost. Contact your school's transport coordinator to confirm if your school uses MySmartBus.

Open the MySmartBus parent app and tap "Track Bus" on the home screen. You'll see a live map showing the bus location with an estimated time of arrival (ETA) at your child's stop. The map updates every 10–15 seconds during active trips.

The bus appears on the map only during active trips. Check the following:
• Ensure the trip (morning/evening) is currently active (school hours).
• Check your internet connection.
• The driver may not have started the trip yet in the driver app.
• Contact your school's transport coordinator if the issue persists.

To fix notification issues:
1. Go to your phone Settings → Apps → MySmartBus → Notifications → Enable all notifications.
2. In the app, go to Settings → Notification Preferences and ensure all alerts are turned on.
3. Ensure you have not enabled "Do Not Disturb" mode.
4. Check your internet connection – notifications require an active internet connection.
5. Log out and log back in to refresh the notification token.

Yes! You can add multiple children from the same parent account. Go to "My Children" and tap the "+" button to add another child. Each child can be linked to a different bus route if needed.

Go to Profile → Edit Profile in the app. Update your phone number and verify it with the OTP sent to your new number. Note: Your phone number is used for SMS alerts, so keeping it updated is important.

Open the MySmartBus Driver app and log in. On the home screen, select the trip (Morning Pick-up or Evening Drop-off) and tap "Start Trip". The app will begin sending your live location. Make sure GPS and internet are enabled on your device.

When the bus arrives at a pickup stop, the app will show the list of students expected at that stop. Tap the student's name to mark them as "Boarded". If a student is absent, tap "Absent". Parents are notified automatically when you mark the status.

Try the following steps:
1. Go to phone Settings → Location → Enable Location Services.
2. Set Location Mode to "High Accuracy" (GPS + Wi-Fi + Mobile).
3. Grant MySmartBus permission to access location "Always" (required for background tracking).
4. Restart the app.
5. If you are indoors or underground, move to an open area for better GPS signal.

In the driver app, tap the red "SOS / Emergency" button on the home screen. This immediately alerts the school transport coordinator and sends a notification to all parents on the route. You can also call the school directly using the quick-dial button in the app.

Contact our sales team at sales@mysmartbus.in or call +91 89052 65261 / +91 93775 74571. Our team will schedule a demo, understand your fleet requirements, and provide a customised quote. Onboarding typically takes 2–3 business days.

Log into the MySmartBus School Admin Web Dashboard. Navigate to "Routes" → "Add Route". You can define stops, assign students to stops, and assign a driver/vehicle to each route. Changes take effect immediately in the driver and parent apps.

Yes. The admin dashboard includes detailed reports:
• Trip history (routes taken, start/end times)
• Student attendance on bus
• Driver behaviour (speed, route deviations)
• Daily, weekly, and monthly summaries
Reports can be exported as PDF or CSV.

MySmartBus sends the following notifications to parents:
• Bus trip started
• Bus arriving in 5 minutes at your stop
• Your child has boarded the bus
• Your child did not board at the scheduled stop
• Bus has reached school
• Bus starting return journey
• Your child has deboarded at their stop
• Bus breakdown or emergency alert
• Speed limit exceeded alert

Yes. Open the app and go to Settings → Notification Preferences. You can toggle each type of notification on or off individually. We recommend keeping safety alerts (boarding, breakdown, speed) always enabled.

Yes. Critical alerts (child boarded, bus breakdown) are sent via SMS as well as push notifications, even if you don't have internet at that moment. Ensure your registered mobile number is correct and able to receive SMS.

MySmartBus is priced on a per-bus, per-month basis for schools. Contact our sales team at sales@mysmartbus.in for a customised quote based on your fleet size. The parent app is always free for parents of enrolled students.

We accept:
• Net Banking
• UPI (Google Pay, PhonePe, BHIM)
• Credit / Debit Cards (Visa, Mastercard, RuPay)
• NEFT / RTGS / Cheque for institutional payments

GST invoices are automatically generated and emailed to the registered school billing email after each payment. You can also download invoices from the admin dashboard under Billing → Invoices. For any billing issues, contact billing@mysmartbus.in.